FAQ
What is included in the price?
Rates will include all utilities, regular maintenance services, cable TV, internet services and telephone (includes unlimited long distance calls anywhere in Canada and the United States).
Are we able to access other services?
Meal plans, weekly housekeeping service, emergency response system, medication administration, care services, underground parking and storage lockers can be purchased for additional fees.
Are we able to access Harmony Square?
Absolutely. Residents of the Independent Apartments can choose to be as independent as they wish while still having the opportunity to access Harmony Square and the amenities such as the swimming pool, fitness center, library and other services and activities our community has to offer.
Will I be able to bring my pet to live with me at Harmony Hill?
We understand that pets are beloved members of your family, and we are happy to welcome them to Harmony Hill. We do expect that you will take full responsibility for your pet, feeding, caring and walking them as required. Please ask about our pet policy before bringing your pet to live with you in your new home.
Is the building secure?
All exterior doors are secured at night and you will have your own personal key to come and go as you please.
What happens if my care needs change?
We recognize that needs may change from time to time. Provided our professional staff can safely care for you, our Director of Wellness and care team will be pleased to prepare a customized care plan designed to meet your needs. Care can be provided for a fee in the Independent apartments or you can choose to move to the Full Service apartments (Orchard Building) where some services are included in the monthly fee.
What if I need emergency assistance?
There is professional staff in the Orchard building 24 hours a day. For a monthly fee, we can provide you with an emergency response pendant and you need only to push the button on your pendant to access our care team.
Do I have to sign a lease?
We are licensed under the Retirement Home Authority and are required to have all residents sign a Financial Agreement in order to ensure everyone is aware of their rights and the standards of Harmony Hill Retirement Community. At the time of signing, charges for all services will be explained and provided in writing so you are well informed. As set out in the Financial Agreement, you are required to provide thirty days notice if you wish to leave Harmony Hill for any reason.
We are always here to help. If you have any other questions, don’t hesitate to contact us anytime.
